Technical Support Engineer, L3 (2nd Shift) - Remote (Estonia, Portugal, Spain)
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Technical Support Engineer, L3 (2nd Shift) - Remote (Estonia, Portugal, Spain)
- Employer:ThreatDown
- Work Mode:REMOTE
- Location:Remote (Europe)
- Compensation:EUR 45,000 - 50,000 / annual
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
About ThreatDown ThreatDown is a leader in elite Managed Detection and Response (MDR), purpose-built to empower resource-constrained security teams with high-efficacy protection, without the complexity. As attacks grow faster and more automated, ThreatDown pairs proprietary AI and threat research with analyst judgment to deploy in minutes to deliver high-efficacy protection. Recognized by MRG Effitas, AVLab, and G2, ThreatDown scales security operations to intercept sophisticated attacks at the speed of modern threats. At ThreatDown , you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you. ThreatDown is looking for.. Our cybersecurity SaaS company is seeking a highly technical, senior-level Technical Support Engineer to serve as the final tier of our technical support organization. As an L3 Technical Support Engineer, you will own our most complex customer issues, lead escalations and critical incidents through resolution, and act as the primary technical bridge between Support and Engineering. You will also raise the bar for the entire support team by performing quality assurance on Level 1 (L1) and Level 2 (L2) tickets and mentoring L1 and L2 engineers. Compensation: 45,000 - 50,000 Euro What You Will Do : Serve as the final point of escalation within Support for complex, high-severity, and high-visibility customer issues escalated from L1 and L2. Manage customer escalations related to Support Engineering escalated tickets (CSS), keeping customers informed and driving issues to resolution. Proactively monitor the ticket queue, looking for opportunities to assist on L2 tickets and move them forward. Take ownership of and action L2 tickets for team members who are out of office to ensure continuity and avoid delays for customers. Take and work customer tickets directly as needed, including from the general support
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Corporate Ghosting & Transparency Index
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Verified Direct Application Link
Official position sourced directly from ThreatDown's verified career portal.
Apply directly on ThreatDown's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Technical Support Engineer, L3 (2nd Shift) - Remote (Estonia, Portugal, Spain) at ThreatDown?▼
Click "Apply on Official Site" on this page to be routed directly to ThreatDown's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is EUR 45,000 - 50,000 / annual (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If ThreatDown does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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