RPA Production Support Engineer (Remote, UP, IN)
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:RPA Production Support Engineer (Remote, UP, IN)
- Employer:Ntt Data
- Work Mode:REMOTE
- Location:India
- Compensation:Competitive Global Remote Compensation (Official)
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Req ID: 397167 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a RPA Production Support Engineer to join our team in Remote, Uttar Pradesh (IN-UP), India (IN). RPA Production Support Engineer L1/L2 We are looking for an RPA Production Support Engineer to provide 24x7 operational support for business-critical automation processes. The role involves monitoring bot execution, troubleshooting failures, managing incidents, and coordinating with development and infrastructure teams. Key ResponsibilitiesMonitor bot execution through MuleSoft RPA Manager.Track bot schedules, execution frequency, success rates, and failures. Ensure critical bots run as per defined schedules and business timelines. Perform initial troubleshooting, bot restarts, and reruns as per SOPs. Investigate credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues. Analyze bot logs, execution details, screenshots, and error messages. Log, prioritize, and track incidents using ITSM tools. Escalate code-related or complex issues to the RPA development or L3 team. Coordinate with infrastructure, application, security, and business teams. Maintain shift handover notes, runbooks, knowledge articles, and operational reports. Support incident analysis, root cause analysis, and service improvement activities. Required Skills 2 to 6 years of experience in RPA, application, or production support. Experience with MuleSoft RPA Manager or a similar RPA platform. Knowledge of bot monitoring, scheduling, execution, and failure handling. Understanding of Windows servers, virtual machines, credentials, and access management. Familiarity with ITIL processes and tools such as ServiceNow or Jira. Strong troubleshooting, communication, and documentation skills. Willingness to work in 24x7 rotati
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from Ntt Data's verified career portal.
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Click "Apply on Official Site" on this page to be routed directly to Ntt Data's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Global Remote Compensation (Official) (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
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Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Ntt Data does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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