Refund & Cancellation Policy
Last Updated: September 2026. Transparent, fair, and customer-first cancellation and refund guidelines.
Transactions are processed through Cashfree Payments India Pvt. Ltd. (RBI Authorized Payment Aggregator). Role Nest directly handles all candidate customer service inquiries, billing support, and refund processing.
1. 14-Day 100% Money-Back Guarantee (Role Nest Pro)
We want you to be completely satisfied with your purchase. Every first-time subscriber to Role Nest Pro is covered by our unconditional 14-Day Money-Back Guarantee.
Eligibility: If you are not satisfied with Role Nest Pro for any reason, you may request a 100% full refund within 14 calendar days from the initial purchase date. No questions asked.
How to Claim Your Refund:
- Email our support desk at [email protected] or [email protected] with your Role Nest Order ID or Cashfree Reference ID (found in your email receipt).
- Our team will verify the payment and authorize the refund back to your source account within 24 hours.
2. Refund Processing Timeframe & Method
Once approved, refunds are initiated immediately:
- Refunds are credited back to the original payment method used during checkout (UPI ID, Debit Card, Credit Card, or NetBanking).
- Processing times depend on your bank and UPI network, typically reflecting in your account within 3 to 7 business days.
- You will receive an automated refund notification once Cashfree Payments completes the transfer.
3. Subscription Cancellation Policy
You have complete freedom to manage or cancel your subscription plan at any time:
4. Instant Digital Service Delivery
All digital services provided by Role Nest are delivered instantaneously upon successful payment:
- Your Role Nest account is instantly upgraded to Pro status with unrestricted access to recruiter response rates, ATS resume diagnostics, and tracking tools.
- Your official payment receipt and tax invoice are immediately dispatched by email.
- Because services are 100% digital, there are no physical shipping fees, packaging costs, or delivery delays.
5. Employer Featured Job Boosts
Employer Featured Job Boosts are one-time 30-day promotional placements that start immediately upon purchase. Because placement and search prominence are delivered instantly upon publication, Featured Job Boosts are non-refundable once the boosted listing is live on the site.
However, if you experience a verified technical defect, billing duplicate, or your job is unpublished within 24 hours of purchase, please contact support for an immediate full refund or complimentary reposting credit.