Technical Support Engineer I
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Technical Support Engineer I
- Employer:Backblaze
- Work Mode:REMOTE
- Location:Remote (Latin America)
- Compensation:Competitive Global Remote Compensation (Official)
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Technical Support Engineer I Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. About the Role This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers. What You’ll Do Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products. Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills. Manage escalations received from the account administration team and other groups. Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support. Troubleshoot a variety of integrations. Act as a technical resource to the CSM and other sales teams. Conduct detailed investigation of reported “Bugs” to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version). Review support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management. Expand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles. Provide Integra
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from Backblaze's verified career portal.
Apply directly on Backblaze's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Technical Support Engineer I at Backblaze?▼
Click "Apply on Official Site" on this page to be routed directly to Backblaze's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Global Remote Compensation (Official) (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Backblaze does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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