What is the salary or stipend for Technical Support Engineer at incident.io?

The verified compensation for Technical Support Engineer at incident.io is GBP 80,000 - 107,000 / year. RoleNest guarantees zero candidate deductions, commission fees, or registration charges.

Is the Technical Support Engineer role at incident.io remote or in-office?

This opportunity is offered as REMOTE located in Remote / Work From Home (All-India).

Who is eligible to apply for this Technical Support Engineer opportunity?

Engineers and technical professionals proficient in Go are eligible to apply.

What happens after I submit my application through RoleNest?

Your submission is routed straight to incident.io's internal ATS. RoleNest Truth Teller tracks recruiter activity and triggers a 7-day follow-up reminder if no recruiter response has been recorded.

Jobs/Technical Support Engineer

Technical Support Engineer

incident.io Verified

Apply on incident.io

Regional Notice: This position is listed for Remote (United Kingdom). Looking for verified Remote Software Engineering jobs hiring in India?

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True In-Hand SalaryStated CTC: GBP 80,000 - 107,000 / year

Real Take-Home: ₹2,80,24,85,866/moin bank

(Calculated after EPF (12%), Gratuity (4.81%), Professional Tax & New Tax Regime FY 2025-26 deductions)

Stipend / SalaryGBP 80,000 - 107,000 / year

Work ModeREMOTE

Experience2+ yrs

Posted3d ago

Verified Direct Role: Clicking "Apply on Official Site" opens incident.io's official careers portal directly without middleman aggregators.

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Job Snapshot & Verified Telemetry

Target Role:Technical Support Engineer
Employer:incident.io
Work Mode:REMOTE
Location:Remote (United Kingdom)
Compensation:GBP 80,000 - 107,000 / year
Experience:2+ Years
Recruiter SLA:7-Day Truth Teller Guarantee
Candidate Fee:₹0 (Zero Placement Fee Guarantee)

Required Competencies:Go

Apply on incident.io

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About the Role

A LITTLE ABOUT US incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. THE TEAM The Technical Support Team is usually the first line of communication between incident.io http://incident.io and our customers. We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product. It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in. We also collaborate with Product and Engineering, being an essential part of delivering the best possible product. WHAT YOU’LL BE DOING: You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. - Delivering a world-class customer experience for inbound support questions over Slack and Pylon - Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering - Handling technical challenges that arise with customers in partnership with our Customer Success Managers - Expanding our technical support processes in collaboration with the Head of Technical Support - Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API WHAT YOU NEED TO BE SUCCESSFUL: - Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call s

Key Responsibilities

Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call s

Requirements & Qualifications

Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.

Perks & Benefits

Official mentor support
verified hiring timeline
and career progression.

Required Tech Stack1 Skill

The employer seeks candidates proficient in the following core technologies:

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25-APPLICANT RULEEarly Bird Review

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Corporate Ghosting & Transparency Index

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Telemetry Calibrating

Telemetry Calibrating (n < 5)

RoleNest requires at least 5 verified candidate applications before publishing median response turnaround and ghosting rates for incident.io.

• Verified Submissions: 0 / 5• 7-Day Ghosting SLA Active• Direct ATS Verified

Expected Assessment Topics:Crowdsourced

LeetCode Medium (Arrays, Trees, Dynamic Programming)REST API Architecture & Caching Layer

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Verified Direct Application Link

Official position sourced directly from incident.io's verified career portal.

Application SourceOfficial EXTERNAL Portal

Company VerificationVerified Employer

Middleman TrapsNone (Direct Employer ATS)

Candidate Fees₹0 (Zero Placement Fee Guarantee)

Dashboard Tracking1-Click Submission & Reminders

Truth Teller Candidate Tracking

Apply directly on incident.io's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.

Frequently Asked Questions & Verified Hiring Insights

Clear, transparent answers for applicants & AI answer engines

How do I apply for Technical Support Engineer at incident.io?▼

Click "Apply on Official Site" on this page to be routed directly to incident.io's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.

What is the compensation or stipend for this role?▼

The verified package for this role is GBP 80,000 - 107,000 / year (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.

Who is eligible to apply for this opening?▼

Engineers with 2+ years of experience proficient in Go are encouraged to apply.

How does RoleNest Truth Teller protect applicants from ghosting?▼

Truth Teller tracks candidate application timestamps and recruiter response telemetry. If incident.io does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.