Support Engineer - U.S. Public Sector
(Calculated after EPF (12%), Gratuity (4.81%), Professional Tax & New Tax Regime FY 2025-26 deductions)
- Target Role:Support Engineer - U.S. Public Sector
- Employer:DTEX Systems
- Work Mode:REMOTE
- Location:Remote (United States)
- Compensation:USD 150,000 - 190,000 / annual
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
About the Job: The successful Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases. The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally. Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred. You may be asked to provide proof of current clearance status. Responsibilities: Excel at working directly with customers to plan, implement, and maintain production deployments. Use a systematic approach to proficiently troubleshoot, identify problems, and resolve technical issues requiring understanding of RHEL/CentOS and the components of the Dtex “big-data analytics” system, including ElasticSearch and OpenSearch. Troubleshoot endpoint deployments across diverse operating systems (Windows, macOS, Linux), including resolving agent installation failures, connectivity issues, upgrade problems, and configuration errors in enterprise environments. Conduct basic training of the DTEX Kibana-based UI, including end-user and admin features as appropriate, to customers. Duplicate issues (individually or with QA) to identify bugs, interoperability issues, feature enhancements, and workarounds. Work well individually, as well as in teams that may include members from Sales and Engineering, in addition to Customer Engineering colleagues. Maintain individual (virtual) test environment to stay up-to-date with the new product features and to validate procedures prior to use on customer systems. Working with or in large, complex enterprise, financial or government environments. Knowledge of Insider Risk Management (IRM), Insider Threat, User & Entity Behavior Analysis (UEBA) space
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Corporate Ghosting & Transparency Index
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Verified Direct Application Link
Official position sourced directly from DTEX Systems's verified career portal.
Apply directly on DTEX Systems's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Support Engineer - U.S. Public Sector at DTEX Systems?▼
Click "Apply on Official Site" on this page to be routed directly to DTEX Systems's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is USD 150,000 - 190,000 / annual (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in TypeScript are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If DTEX Systems does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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