Support Engineer
(Calculated after EPF (12%), Gratuity (4.81%), Professional Tax & New Tax Regime FY 2025-26 deductions)
- Target Role:Support Engineer
- Employer:Cotiviti
- Work Mode:REMOTE
- Location:Remote (United States)
- Compensation:USD 70,000 - 110,000 / annual
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Overview The Support Engineer will assist in managing and coordinating recovery efforts for all events impacting production processes, SLA’s and client satisfaction. Responsibilities Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation. Act as a liaison between technical and operational teams, serving as a subject matter expert in troubleshooting to resolve application support and file processing issues, new client activation or expansion or requests from clients including testing and/or additional or non-standard monitoring. Monitor support ticket queue, research and work independently to troubleshoot issues of various technical causes utilizing working knowledge of systems, networks, application functionality and OSI interdependencies. Escalate and collaborate on tickets with appropriate engineering or support groups. Document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training. Follows and supports IT business processes using the ITIL framework, including incident, problem, change and release/configuration management with a goal of operational excellence. Supporting disaster recovery and business continuity planning and testing, including actual live fail over and fallback exercises. Interfaces with the Implementations, Development, QA and Configuration Management teams for releases and deployments of all application and services into Production. Develop advanced scripts and tools to help automate tasks, diagnose and troubleshoot application functionality and resolve data accuracy and access issues. Receive escalations from junior team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to junior members. Participates
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from Cotiviti's verified career portal.
Apply directly on Cotiviti's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Support Engineer at Cotiviti?▼
Click "Apply on Official Site" on this page to be routed directly to Cotiviti's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is USD 70,000 - 110,000 / annual (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Cotiviti does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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