Staff Automation Engineer, Platform Engineering
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Staff Automation Engineer, Platform Engineering
- Employer:Genesys
- Work Mode:REMOTE
- Location:India
- Compensation:Competitive Global Remote Compensation (Official)
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Summary This is a quality engineering role responsible for ensuring the reliability and performance of Genesys ’ internal Contact Center as a Service (CCaaS) platform built on Genesys Cloud. As part of the IT Platform Development team, you’ll own and evolve our test automation framework and combine automated and manual testing across voice, digital, and AI-driven experiences. Working in an agile environment, you’ll partner closely with developers to validate flows, bots, and integrations so that every release is high quality, safe, and repeatable. Key Responsibilities Own, maintain, and evolve the test automation framework for Genesys ’ internal Genesys Cloud CCaaS platform, including architecture, coding standards, reusable libraries, and reporting. Design, build, and execute automated test suites for voice, digital (chat, messaging, email), and AI-driven experiences, including Architect flows, bot flows, and integrations. Perform targeted manual and exploratory testing where automation is not practical, including end-to-end call and conversation validation. Test AI capabilities such as conversational bots, intent recognition, knowledge surfacing, summarization, and agentic AI workflows for accuracy, consistency, and regression. Validate routing, queue, IVR, and data action behavior, as well as REST API integrations with platforms such as ServiceNow. Integrate automated tests into CI/CD pipelines to ena
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from Genesys's verified career portal.
Apply directly on Genesys's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Staff Automation Engineer, Platform Engineering at Genesys?▼
Click "Apply on Official Site" on this page to be routed directly to Genesys's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Global Remote Compensation (Official) (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in DevOps are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Genesys does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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