Software Support Specialist with Spanish/Portuguese - LATAM
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Software Support Specialist with Spanish/Portuguese - LATAM
- Employer:Acronis
- Work Mode:REMOTE
- Location:Remote (Latin America)
- Compensation:Competitive Global Remote Compensation (Official)
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
Privacy-First ATS Fit Score
Instant ATS MatcherDPDP Act 2023Local in-browser ATS scoring with 0ms latency and zero data leakage. 1-click tailored STAR bullets.
About the Role
Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution. In this role, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). WHAT YOU'LL DO Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and partners. Perform technical analysis of customer problem and define plan for resolving it. Be responsible for building and maintaining strong relationships with customers and partners. Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation. Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others). Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system. WHAT YOU BRING Fluent English language (both verbal and written, Upper Intermediate as a minimum). Fluent Spanish or Portuguese languages (both verbal and written, Upper Intermediate as a minimum). 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business). Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps). Ability to convey technical information effect
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
AI Interview Prep
Practice 5 targeted questions tailored to Software Support Specialist with Spanish/Portuguese - LATAM and the required tech stack before you apply.
Generate Interview QuestionsEnterprise ATS telemetry shows 80% of interview callbacks go to the first 25 verified candidates before candidate volume overflows.
Invite 2 batchmates via /bounties (unlocks 14 Days Free Pro) to activate real-time Telegram pings via @rolenest_job_bot.
Corporate Ghosting & Transparency Index
Authentic recruiter turnaround and OA difficulty metrics activate once ≥5 verified reports are logged.
RoleNest requires at least 5 verified candidate applications before publishing median response turnaround and ghosting rates for Acronis.
Applied to Acronis? Share your timeline to earn +50 XP and keep Indian tech hiring transparent.
Verified Direct Application Link
Official position sourced directly from Acronis's verified career portal.
Apply directly on Acronis's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
Frequently Asked Questions & Verified Hiring Insights
Clear, transparent answers for applicants & AI answer engines
How do I apply for Software Support Specialist with Spanish/Portuguese - LATAM at Acronis?▼
Click "Apply on Official Site" on this page to be routed directly to Acronis's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Global Remote Compensation (Official) (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Acronis does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
Similar Tech OpportunitiesVerified Matches
Explore more remote roles matching your skills and experience level
RPA Production Support Engineer (, UP, IN)
Sr. Full-Stack Software Engineer
Oracle Cloud Security Expert
Senior Software Engineer
Tech hiring moves in minutes. Receive verified ATS job drops and daily coding streak reminders directly on your phone.
Explore Tech Jobs, Hubs & Authority Playbooks
Discover verified tech positions organized by engineering discipline, Indian tech park, and early-career criteria with direct company ATS links.
Popular Tech Roles & Stacks
Jobs by Indian Tech Hub
Freshers & Campus Opportunities
Global & International Remote Tech Hubs
