Software Support I
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Software Support I
- Employer:Haemonetics
- Work Mode:REMOTE
- Location:Remote (United Kingdom)
- Compensation:EUR 34,100 - 51,100 / annual
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details About the Role Haemonetics is seeking a motivated and customer-focused Software Support Analyst to join our Systems Support team. As a key member of our frontline support organisation, you will act as the first point of contact for customers requiring assistance with Haemonetics software applications, interfaces, databases, and associated hardware solutions. You will provide technical support to customers across the UK and Italy, helping to diagnose, troubleshoot, and resolve issues while delivering an exceptional customer experience. This role will based either in Italy or in UK (ideally close to Coventry) and is providing the opportunity to work closely with technical specialists, field service engineers, software developers, and customer support colleagues. Key Responsibilities Provide first-line technical support for Haemonetics software applications and hardware products, throughout the EMEA region Troubleshoot and resolve software, database, networking, connectivity, and interface-related issues. Support customers via telephone, email, and remote support tools. Investigate and resolve incidents in accordance with established support processes and service levels. Accurately document support activities within the helpdesk ticketing system. Escalate complex issues to appropriate internal teams where necessary. Collaborate with software developers, field service personnel, distributors, and third-party suppliers to achieve timely resolutions. Perform remote assessments of customer software, hardware, and interface requirements. Assist with service quotations and support-related administrative tasks. Utilise SQL Server Management Studio to investigate and resolve database-related issues. Contribute to process i
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Corporate Ghosting & Transparency Index
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Verified Direct Application Link
Official position sourced directly from Haemonetics's verified career portal.
Apply directly on Haemonetics's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
Frequently Asked Questions & Verified Hiring Insights
Clear, transparent answers for applicants & AI answer engines
How do I apply for Software Support I at Haemonetics?▼
Click "Apply on Official Site" on this page to be routed directly to Haemonetics's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is EUR 34,100 - 51,100 / annual (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in SQL are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Haemonetics does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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