Senior Support Engineer - Singapore
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Senior Support Engineer - Singapore
- Employer:OpenAI
- Work Mode:REMOTE
- Location:Remote (Singapore)
- Compensation:Competitive Global Equity & CTC (Official)
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. - Proactiv
Key Responsibilities
- Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from OpenAI's verified career portal.
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What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Global Equity & CTC (Official) (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
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Truth Teller tracks candidate application timestamps and recruiter response telemetry. If OpenAI does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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