Security Remote Support Specialist (with OnGuard/Exacq)

About the Role

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Remote Services Technical Support Specialist to join our amazing culture. Under general supervision, the Technical Support Specialist II is responsible for configuring, commissioning, and supporting enterprise access control and video management systems across customer environments. This includes system programming, device integration, troubleshooting controllers and field hardware, and validating system functionality during startup and service activities. The position requires high level hands-on experience with Lenel OnGuard & exacqVision, along with an understanding of door hardware, panels, readers, and field-level devices. This role serves as a technical interface with customers, supporting live systems, resolving faults, and ensuring system performance aligns with operational requirements. Work includes remote diagnostics, coordination with field technicians, and occasional direct involvement in system commissioning and testing. Candidates should have practical experience working with physical security systems in a service, project, or field support capacity. General IT experience alone is not sufficient for success in this role. May provide guidance to less-experienced team members and support standardization of system configurations and support practices. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results. You are a problem solver with a passion for delivering accurate, high-quality work. You thrive on tackling challenging, large-s

Requirements & Qualifications

• Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.

Perks & Benefits

• Official mentor support
• verified hiring timeline
• and career progression.