Outcomes Architect

About the Role

About Docket Docket is the AI Marketing Agent platform helping B2B marketing teams move past the broken MQL model. Our agents engage buyers in real conversations, qualify intent using our proprietary Sales Knowledge Lake™, and surface Agent Qualified Leads (AQLs), a far better signal than form fills and lead scores. We're building the category of agentic marketing. We need an Outcomes Architect to make sure every customer gets measurable pipeline, value and ROI from it. Why this role exists AI agents don't need adoption. Nobody has to be trained to log in, so the traditional CSM job of driving usage doesn't apply here. What our customers need is a strategic partner. Someone who understands their business, their role and the problems they're trying to solve. Someone who helps them decide which outcomes matter, measures them, changes the approach when the numbers fall short, and knows where to double down when they work. That's an Outcomes Architect. The role is closer to strategy consulting than account management, with real technical depth underneath. You'll own customers from pilot kickoff through renewal and expansion, and you'll be measured on the results they get. What you'll own Your customers, end to end. Typically 4–5 active pilots and 10–15 annual customers. You lead the pilot and stay with the account after it converts, so customers have one owner throughout. The outcome, not the relationship. You define success with the customer, set the baseline, measure it, and own the results: pipeline, value and ROI. Retention and growth. Renewals, expansion into new agents and use cases, and customer stories we can share. What you'll do Set the bar at kickoff. Agree on success criteria and a baseline with every customer, and deliver the business outcomes they bought Docket for, from pilot through renewal and expansion. Design and tune the agents. Prompts, qualification logic, routing rules and agent behavior. Connect the stack. Integrate

Requirements & Qualifications

• Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.

Perks & Benefits

• Official mentor support
• verified hiring timeline
• and career progression.