NOC Engineer

About the Role

What are we building? Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? We are seeking a motivated and technically skilled Network Operations Center (NOC) Engineer who excels at end-to-end incident management and is excited about the intersection of traditional operations excellence and modern AI-driven workflows. This role plays a crucial part in maintaining the reliability and performance of our applications and infrastructure while championing the integration of AI tooling and agentic automation into incident response and day-to-day operations. The ideal candidate is a problem-solver who owns incidents from detection to resolution, embraces AI as a force multiplier, thrives in a dynamic and highly transactional always-on environment, and wants to help shape how intelligent automation transforms gaming operations. Key Responsibilities Incident Management Own the full incident lifecycle from initial detection and triage through containment, resolution, and post-incident review, ensuring incidents are resolved efficiently and with minimal customer impact. Serve as the Incident Commander during major and critical incidents: facilitate bridge calls, coordinate cross-functional response teams, drive clear communication, and maintain a real-time incident timeline. Clas

Requirements & Qualifications

• Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.

Perks & Benefits

• Official mentor support
• verified hiring timeline
• and career progression.