L1 Technical Support Engineer (Spanish-Speaking)
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:L1 Technical Support Engineer (Spanish-Speaking)
- Employer:Abnormal Security
- Work Mode:REMOTE
- Location:Remote (United States)
- Compensation:USD 31.25 - 44.96 / hourly
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
About the Role You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step. Who you are A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms. Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom. Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution. An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences. Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively. Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences. Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes. Fluent in Spanish, bonus if also fluent in Portuguese What you will do Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions. Own and resolve inbound support tickets, including configuration is
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from Abnormal Security's verified career portal.
Apply directly on Abnormal Security's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for L1 Technical Support Engineer (Spanish-Speaking) at Abnormal Security?▼
Click "Apply on Official Site" on this page to be routed directly to Abnormal Security's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is USD 31.25 - 44.96 / hourly (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Abnormal Security does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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