IT Support Engineer
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:IT Support Engineer
- Employer:Totara Learning Solutions
- Work Mode:REMOTE
- Location:Remote (United States)
- Compensation:Competitive Global Remote Compensation (Official)
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions designed to support complex and highly regulated environments across the public and private sectors. We are looking for an IT Support Engineer to join Totara's internal IT team. You will pick up escalated issues from Tier 1, look after the systems our people use every day, and find ways to make IT simpler and faster for everyone. IT support at Totara runs on a follow-the-sun model shared between the UK, New Zealand and the US. You will cover US hours, picking up work from the UK and handing over to New Zealand at the end of your day. We aim to help people get their work done rather than stand in their way, to automate repetitive tasks, and to keep security built in without making it a burden. Main responsibilities Handle escalations from Tier 1 and the service desk and see them through to resolution within agreed SLAs. Lead the response to IT incidents in your region, including root-cause analysis and post-incident write-ups. Cover US hours in our follow-the-sun support model, with clear handovers to the UK and New Zealand. Administer Microsoft Entra ID, including users, groups, SSO integrations, Conditional Access and MFA. Run joiner, mover and leaver processes, including lifecycle automation driven from HiBob. Carry out regular access reviews. Manage our macOS and Windows devices through IRU, Apple Business Manager and Intune, including configuration profiles, compliance policies, patching and app deployment. Look after device provisioning, zero-touch enrolment, asset records and secure disposal. Administer Microsoft 365 (Exchange Online, Teams, OneDrive and SharePoint) and other SaaS tools, including licences and vendor support cases. Automate manual work using PowerShell, shell scripting, Power Automate and AP
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Corporate Ghosting & Transparency Index
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Verified Direct Application Link
Official position sourced directly from Totara Learning Solutions's verified career portal.
Apply directly on Totara Learning Solutions's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
Frequently Asked Questions & Verified Hiring Insights
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How do I apply for IT Support Engineer at Totara Learning Solutions?▼
Click "Apply on Official Site" on this page to be routed directly to Totara Learning Solutions's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Global Remote Compensation (Official) (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Totara Learning Solutions does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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