Customer Success Engineer
(Calculated after EPF (12%), Gratuity (4.81%), Professional Tax & New Tax Regime FY 2025-26 deductions)
- Target Role:Customer Success Engineer
- Employer:incident.io
- Work Mode:REMOTE
- Location:Remote (United Kingdom)
- Compensation:GBP 100,000 - 130,000 / year
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
A LITTLE ABOUT US incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. THE ROLE IN ONE LINE As our first Customer Success Engineer in EMEA, you’ll help shape the team and make sure our most complex customers are built to scale, not just set up for go-live. WHAT THAT LOOKS LIKE DAY TO DAY Our Customer Success team is at the heart of incident.io http://incident.io. We understand customer challenges and deliver Incident Management solutions that make a real impact. We take a customer-led approach, working closely with Product to understand and address each customer’s unique challenges. We go beyond satisfaction, aiming to delight customers at every stage and build long-term relationships based on trust, shared success, and mutual growth. As our first Customer Success Engineer in EMEA, this is a pivotal role with a real chance to shape the team as it grows. You’ll be a strategic technical partner in the post-sales lifecycle and a trusted advisor to our most complex customers, working with CSMs to own onboarding and expansion design. As leading organizations come to rely on incident.io http://incident.io, you’ll guide governance, scalable configuration, and long-term architecture so their incident management programs scale reliably across teams, not just at go-live. You’ll bridge Customer Success, Product, and Engineering, advocating for customers’ technical needs and influencing platform strategy within key accounts. Day to day, that means
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
AI Interview Prep
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Corporate Ghosting & Transparency Index
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Verified Direct Application Link
Official position sourced directly from incident.io's verified career portal.
Apply directly on incident.io's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Customer Success Engineer at incident.io?▼
Click "Apply on Official Site" on this page to be routed directly to incident.io's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is GBP 100,000 - 130,000 / year (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Go are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If incident.io does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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