Cloud Solutions Engineer 2
(Calculated after EPF (12%), Gratuity (4.81%), Professional Tax & New Tax Regime FY 2025-26 deductions)
- Target Role:Cloud Solutions Engineer 2
- Employer:Humana
- Work Mode:REMOTE
- Location:Remote (United States)
- Compensation:USD 89,000 - 121,400 / annual
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Become a part of our caring community The Cloud Solutions Engineer 2 is responsible for the operational support, maintenance, and continuous improvement of the organization's contact center infrastructure as well as integrated services. This role provides day-to-day support for Genesys Contact Center platforms, Workforce Management (WFM) solutions, VoIP technologies, SIP services, and monitoring solutions, ensuring high availability, reliability, and optimal performance of business-critical communication services. The Cloud Solutions Engineer 2 supports enterprise voice and contact center operations through proactive monitoring, incident management, troubleshooting, change implementation, and system optimization. This position participates in a 24x7 on-call rotation to support critical communication services and collaborates with internal teams, vendors, and carriers to maintain service excellence, operational stability, and business continuity. The role also focuses on improving workflows, leveraging automation and AI-driven solutions, and identifying opportunities to increase efficiency across telecommunications and contact center operations. Key Responsibilities Provide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms. Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives. Participate in a 24x7 on-call support rotation and respond to critical incidents, outages, and service disruptions. Support and maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions. Coordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve service issues and implement changes. Perform system administration, maintenance, upgrades, patching, and configuration management activities for supported platf
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from Humana's verified career portal.
Apply directly on Humana's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Cloud Solutions Engineer 2 at Humana?▼
Click "Apply on Official Site" on this page to be routed directly to Humana's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is USD 89,000 - 121,400 / annual (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Software Engineering, Problem Solving, System Architecture are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If Humana does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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