Business Systems Strategist

About the Role

About Switchboard Switchboard is a growing AI product studio for internal operations. We work with COOs, CFOs, and ops leaders at companies where the team has become the glue between disconnected systems, manual processes, and spreadsheets that everyone is eager to move on from. We build the custom software, AI-powered workflows, and automation that replace the compromises they've learned to live with. Every partnership starts by understanding how work really moves through an organization, then building the tools that match that reality. We're a small product-minded firm that takes the work seriously without taking ourselves too seriously. The challenges are real, and the things we build actually make people's jobs better. About the Role Are you the person who looks at a 50-step, manual process and thinks, "certainly this could be 5 steps, right?" As a Business Systems Strategist , you'll figure out how a client's business actually operates, then define what gets built to improve it. Not what to recommend in a deck, but what to build, and why. Our approach is prototype-first. Most partnerships start with a 2–8 week Jumpstart: discovery interviews, a systems and data audit, and a working prototype that gives the client something real to react to, followed by a build plan. Clients who want to keep going move into the full build, where we turn that prototype into production software their team uses every day. You get real ownership over outcomes by leading strategy throughout. In the Jumpstart you run discovery and build the first version of the prototype. In the full build you own the scope, the requirements sign-off, and the client relationship, working with a Project Manager and Developers. We run our service delivery primarily in Notion + Claude. Our playbooks for both phases are driven through skills across all stages. You'll work in that system from your first week and help improve it based on your learnings and experiences. Doing this well takes pr

Requirements & Qualifications

• Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.

Perks & Benefits

• Official mentor support
• verified hiring timeline
• and career progression.