Area Collection Manager - Manager - Lending Collections (Frontend)
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Area Collection Manager - Manager - Lending Collections (Frontend)
- Employer:Paytm
- Work Mode:ON SITE
- Location:Hyderabad, Telangana, India
- Compensation:Competitive Market Compensation (Official)
- Experience:1+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management ● Manage collections across delinquency buckets (0–30, 31–60, and higher DPD segments) ● Improve resolution rates in both early and late buckets ● Focus on non-starter and delinquent accounts to prevent roll-forward ● Drive collection efficiency and overall portfolio health ● Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management ● Handle soft delinquency buckets (0–30 & 31–60 DPD) through tele-calling strategies ● Design and optimize calling patterns based on customer risk profiling ● Improve dialer efficiency, call connect rates, and campaign performance ● Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control ● Ensure strong field discipline (app usage, visit tracking, audit trails) ● Drive legal escalation for critical/high-risk cases ● Conduct audits to identify and mitigate portfolio risks ● Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management ● Lead large teams including Collection Managers, Team Leaders, and Executives ● Manage third-party/vendor collection agencies ● Allocate portfolios and set bucket-wise targets ● Conduct daily huddles, reviews, and performance tracking ● Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery ● Drive monthly collection targets and improve resolution ratios ● Enhance PTP (Promise to Pay) conversion and kept rates ● Focus on First-Time Delinquent (FTD) customers to reduce future NPAs ● Ensure productivity metrics such as
Key Responsibilities
- 1. Bucket & Portfolio Management
- 2. Tele-Collections Management
- 3. Field Collections & Risk Control
- 4. Team Leadership & Vendor Management
- 5. Target Achievement & Performance Delivery
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern software engineering practices, and interest in working with Paytm's engineering team.
Perks & Benefits
- Official mentor support
- direct career feedback
- verified hiring progression timeline.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from Paytm's verified career portal.
Apply directly on Paytm's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Area Collection Manager - Manager - Lending Collections (Frontend) at Paytm?▼
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What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Market Compensation (Official) (ON SITE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
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Engineers with 1+ years of experience proficient in Docker, Go, Java are encouraged to apply.
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