Applied AI Scientist - LLMs & Voice

About the Role

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives. We're helping millions of customers across West Africa access financial services through mobile money, and great support is fundamental to that. We believe the future of customer support lies in machines handling boring repetitive tasks so humans can focus on high value interactions that require empathy and creativity As an Applied AI Scientist on our Support Automation product team, you will: Be responsible for driving the quality of our automated support through evaluating and improving everything the team builds Bridge research and production, building agent systems that ship into real products. Contribute to autonomous voice and digital agents that power 10M+ customer interactions per month across West Africa. Build fo

Requirements & Qualifications

• Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.

Perks & Benefits

• Official mentor support
• verified hiring timeline
• and career progression.