Tier III Service Desk Engineer
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About the Role
Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We believe technology should be intuitive, not intimidating. We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives. You are expected to be involved in direct end-user support when required. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you. Duties · Lead and support our helpdesk environment for managed service clients · Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success · Provide above and beyond support to our clients and respond to queries for technical assistance
Key Responsibilities
- Design, develop, and deliver high-impact production features.
- Collaborate directly with cross-functional engineering and product mentors.
- Write maintainable, well-documented, and tested code.
Requirements & Qualifications
- Proficiency in Azure, Cisco, Security, Video, Git, and remote collaboration.
Perks & Benefits
- Official mentor support
- direct career feedback
- verified hiring progression timeline.
The employer seeks candidates proficient in the following core technologies:
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Official position sourced directly from Unio Digital's verified career portal.
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