Enterprise Support Engineer
Exact salary band and monthly in-hand breakdown will be confirmed during the ATS technical evaluation.
- Target Role:Enterprise Support Engineer
- Employer:PlanetScale
- Work Mode:REMOTE
- Location:Remote (Worldwide)
- Compensation:Competitive Remote Compensation (Official)
- Experience:2+ Years
- Recruiter SLA:7-Day Truth Teller Guarantee
- Candidate Fee:₹0 (Zero Placement Fee Guarantee)
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About the Role
Headquarters: Remote - NA, APAC, EMEA PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience. Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure. What's the job to be done? You will advise and handle support requests from enterprise customers on the PlanetScale platform. You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform. You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them. You will be part of an on call rotation for high priority issues. These attributes best describe you… You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own. You have excellent debugging and troubleshooting skills; with a mix of enough experience and intuition to zero in on root-causes for bugs that can leave others stumped. You are comfortable stepping outside your comfort zone. Be it delving into unfamiliar code in Vitess, one of its dependencies, or a random MySQL connector, written in a language you may not know (yet!). Working with code as your main source of documentation doesn't fluster you, and you are happy to help add/correct it as necessary where it may be inaccurate. You can operate independently, but you know when you are in too deep and need to ask for help. You know how to work under pressure in times of urgency. We and ou
Requirements & Qualifications
- Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.
Perks & Benefits
- Official mentor support
- verified hiring timeline
- and career progression.
The employer seeks candidates proficient in the following core technologies:
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Verified Direct Application Link
Official position sourced directly from PlanetScale's verified career portal.
Apply directly on PlanetScale's portal using the link above. Use "Track with Truth Teller" to log your submission timestamp and automated 7-day follow-up countdown in your dashboard.
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How do I apply for Enterprise Support Engineer at PlanetScale?▼
Click "Apply on Official Site" on this page to be routed directly to PlanetScale's official applicant tracking system (EXTERNAL). RoleNest connects you directly with ₹0 candidate fees and activates automated 7-day follow-up telemetry in your dashboard.
What is the compensation or stipend for this role?▼
The verified package for this role is Competitive Remote Compensation (Official) (REMOTE). RoleNest enforces transparent compensation benchmarking to eliminate guessing before candidates invest time in assessments.
Who is eligible to apply for this opening?▼
Engineers with 2+ years of experience proficient in Next.js, PostgreSQL, SQL are encouraged to apply.
How does RoleNest Truth Teller protect applicants from ghosting?▼
Truth Teller tracks candidate application timestamps and recruiter response telemetry. If PlanetScale does not update your application status within 7 business days, RoleNest provides polite, ATS-tailored follow-up email templates and highlights active matching roles to keep your momentum high.
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