Director, Health Systems Management

About the Role

Job Description A bit about this role: Devoted Health is seeking a strategic, influential leader with a strong operational track record to serve as Director, Health Systems Management. This role is designed for an operator who can effectively de-escalate issues with our most critical provider partners, build processes that make our escalation response more scalable and effective, and drive cross-functional initiatives that prevent escalations in the first place. Reporting directly to the Head of Provider Escalations & Education, you will work closely with cross-functional partners to build tooling that helps us diagnose escalation issues quickly and at scale, prepare executive briefings that equip leadership to decide on next steps, and charter initiatives that address the root causes of escalations through improvements to our operational processes and policies. The best candidate will combine operational excellence, systems thinking, obsession with detail, pace-setting execution, and the ability to create confidence through change. This role is ideal for someone who organizes around metrics and outcomes, runs to hard problems, has a strong track record of achieving results, and thrives in ambiguity while building durable systems that outlast any one leader. Your Responsibilities and Impact will include: Ownership of Devoted’s Health System Escalation function, including escalation response time, quality, and time to resolution Influential Leadership: Drive alignment and change across a broad set of cross-functional stakeholders, including Devoted’s executive team, Network, Claims, Payment Integrity, Clinical, Product, and Engineering teams, to achieve goals Managing the function through rigorous metrics, KPIs, scorecards, and performance dashboards, with clear accountability for outcomes Leading through significant evolution while creating confidence, momentum, stability, and strong culture through change Running the current operation while design

Requirements & Qualifications

• Strong problem solving foundations, knowledge of modern engineering practices, and interest in technology systems.

Perks & Benefits

• Official mentor support
• verified hiring timeline
• and career progression.